Shipping and Delivery

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment

  1. Delivery Location

Items offered on our website are only available for delivery to addresses in the GTA. Any shipments outside of Ontario are not available at this time. Deliveries in the GTA are delivered by one driver only. Therefore the delivery is to the garage or the curb.

  1. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [7] business days of the date of your order. Business day means Monday to Friday, except holidays. Date of delivery may vary due to carrier shipping practices, delivery location, a method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  1. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

  1. Damaged Items

The customer is responsible to inspect all merchandise upon receipt. If you find that your product has been damaged during the delivery process, we recommend that you take photographs and contact us immediately. Any merchandise received damaged must be reported within a maximum period of 72 hours [3 days] following receipt of the merchandise to the attention of AK Trading Home Options or through Customer Service.

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us.